On Ramp to Success at Network Appliance

The article discusses the characteristics of the comprehensive and innovative new hire training curriculum, Global Service (GS) OnRamp New Hire Training Program, developed by Network Appliance (NetApp) in the U.S. The NetApp market position attracts a large pool of candidates who must be evaluated, selected and developed into GS technical experts. This is where the program comes in. The new hire training program includes intensive laboratories that address the 500 tasks identified as critical for first-year support engineers. It is closely coordinated with the global support center operations management group.