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TD Magazine Article

Member Benefit

Performance Support Systems


Fri Apr 01 2005


The article reports that performance support systems are predicated on the belief that for many tasks and skills, employees learn best while they are engaged in the activity. Many people think of performance support systems as online help systems. The benefits of performance support systems go far beyond cost savings. These systems have been shown to directly improve employee performance. A large U.S. computer manufacturer recently deployed a custom Learn.com Mentor performance support system for its knowledge management system upgrade.

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Performance Support Systems


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