Research Capsules January 1995

Content

Presents researches dealing on various management issues. Research on the use management-skills inventory to develop a training and performance-improvement process; Use of critical incident technique to analyze the behavior of effective salespeople; Implementation of quality initiatives by business establishments.

Presents researches dealing on various management issues. Research on the use management-skills inventory to develop a training and performance-improvement process; Use of critical incident technique to analyze the behavior of effective salespeople; Implementation of quality initiatives by business establishments.