Learning professionals are becoming ever more focused on experience design—that is, designing their training and learning programs to make them more user-friendly, accessible, and appealing to the end user. Given the many demands and directions L&D professionals are being pulled in, this isn't necessarily easy—even while we know that the learners need us to be their advocates. Given that I am a creative writer who became a learning designer, people often ask me about my transition into large-scale learning consultation; I now run a global team of user experience professionals for NIIT, a large learning outsourcing company. Here are several revelations I discovered along the way for developing effective experience designs.