Standard Deviation

Content

Everybody—employees, managers, even (gasp!) you and me—goes out of calibration over time: We skip daily processes that ensure quality, efficiency, and profitability; forget or ignore training on best practices that underlie those processes; and allow ourselves to get distracted by urgent-seeming tasks that don't add long-term value for customers—or for our organizations.

Everybody—employees, managers, even (gasp!) you and me—goes out of calibration over time: We skip daily processes that ensure quality, efficiency, and profitability; forget or ignore training on best practices that underlie those processes; and allow ourselves to get distracted by urgent-seeming tasks that don't add long-term value for customers—or for our organizations.