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TD Magazine Article

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Published Fri Aug 01 2003

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The U.S. Postal Service recently faced a formidable new challenge on how to train 130,000 email users slated to be converted to Outlook 98 and Outlook 2002 email and organizer software, plus employees using the Outlook Web Access for Web browsers. The professional staff develops and conducts programs for employees who manage and maintain postal computer networks, information systems, mail processing and tracking equipment, delivery vehicles, building systems, and other infrastructure technologies. Core technical programs cover information systems, building systems, automation equipment, material handling, robotics, vending equipment, vehicle maintenance, maintenance management, and environmental and safety programs. The easiest and most familiar way to deliver this type of training would be through intranet Web-based training and CD-ROM tutorial training. The user is given a list of instructions to perform a given task. These instructions are formatted in presentation and Word document software, with tables of information, bulleted text, and glossaries of defined terms. Using this process for its tutorials, the training team was able to document the essential tasks in Outlook 98, Outlook 2002, and Outlook Web Access.

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