Teaching the Intangibles

The article discusses various critical components to success. Accordingly, managers and trainers highlight the importance of interpersonal skills as one of the critical component, but traditional classroom training is expensive and increasingly difficult to deliver to a diverse and mobile workforce. The author noted that one promising solution to success is web-based soft skills training, such as online training which is a viable alternative to classroom training and is used to teach almost everything from new languages to information technology security procedures to conflict resolution techniques.