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The Customer Comes Second and Other Secrets of Exceptional Service Book

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Wed Sep 01 1993

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Reviews the book 'The Customer Comes Second and Other Secrets of Exceptional Service,' by Hal F. Rosenbluth and Diane McFerrin Peters.

Reviews the book 'The Customer Comes Second and Other Secrets of Exceptional Service,' by Hal F. Rosenbluth and Diane McFerrin Peters.

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The Customer Comes Second and Other Secrets of Exceptional Service Book

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