One of the universal problems that has always plagued American industry is the need to standardize job processes and ensure that each person who performs those processes does so effectively and the same way each time. Another problem facing industry today is the need to capture all of the information and knowledge of senior employees, and instill that knowledge and experience into new employees so they don’t have to continue to make the same mistakes as their predecessors. As a large percentage of Baby Boomers have begun to retire and leave the workforce, it is now important to instill within a new generation the skills and knowledge that have taken some employees a generation to acquire.