TD Magazine Article
Member Benefit
TQM Getting It Right the First Time
SP
By
Mon Jun 01 1992
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Presents ways for implementing total quality management (TQM). Advantages of TQM; Basic tenets of TQM; Reasons why TQM fails; Common scenarios to avoid; Specifying current performance standards; Identifying where outputs are at variance with standards; Determining the cause of the variance.
ISSUE
TQM Getting It Right the First Time