Training Delivers Results to Federal Express

Sun Dec 01 1991

Focuses on the personnel management program of Federal Express Corp. Emphasis on quality; Application of service quality indicators to measure customer satisfaction; Use of COSMOS computerized tracking system; Role of service quality indicators in corporate planning and performance evaluations.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

ISSUE

Training Delivers Results to Federal Express