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Understanding Misunderstanding A Key to Effective Communication

Provides insights on designing training programs that provide instruction on how best to avoid a type of message construction that leads to misunderstanding.

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Mon Aug 01 1983

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Provides insights on designing training programs that provide instruction on how best to avoid a type of message construction that leads to misunderstanding. Examples of confusing statements from insurance claim forms; Underlying process of how thoughts are expressed in words and how words are expressed in thoughts; Human communication skills.

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Understanding Misunderstanding A Key to Effective Communication

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