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Reader Steve Kanten's complaint about service people says, No problem -- As if doing their jobs might have been a problem but they're letting you know it wasn't in this case? A firm policy of the Ritz Carleton hotel chain is for employees to never say, "No problem." They say, "My pleasure."

Reader Steve Kanten's complaint about service people says, No problem -- As if doing their jobs might have been a problem but they're letting you know it wasn't in this case? A firm policy of the Ritz Carleton hotel chain is for employees to never say, "No problem." They say, "My pleasure."