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TD Magazine Article

Member Benefit

Walking in the Customers Shoes

Published Mon Oct 01 2007

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The article reports on the customer-based training provided by Home Depot Inc. to its employees in the U.S. The activity aims to increase the consistency of product content and to lessen content development costs of the company. The product training, which is also aided by its suppliers, is delivered through Home Depot's Internet-based training model which consists of 15 minutes of video and synchronized text that are followed by an assessment. Leslie Joyce, first chief learning officer of Home Depot since 2004, claims that discipline, accountability and employee engagement are key factors to the success of their training activity and of the company.

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Walking in the Customers Shoes

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