Wendys Consistently Excellent Through Training

The article discusses the employee training and development strategy of Wendy's International Inc., a reason behind its consistent operational excellence. The franchising company has more than 227,000 global employees and a labor turn over rate 180-200 percent per year. Moreover, it trains about half a million staff at thousands of franchises annually on how to preserve corporate brand and culture. With this situation, Wendy's needs a technical solution, a computer-based training program that could accommodate the ever-changing corporate hierarchy. The solution is the Plateau Systems that offers adaptable software for the development, management and optimization of organizational skills that are essential to increase labor productivity and financial performance.