TD Magazine Article
Member Benefit
Whole-in-One Learning Gets Participants Up to Par
Content
For complex processes with high-risk decisions, cover process from beginning to end.
For complex processes with high-risk decisions, cover process from beginning to end.
Tue May 01 2018
Content
In today's push for productivity, training clients frequently request shorter classes, online modules, or microlearning to reduce employees' time away from their jobs. But is this a disservice to employees? Often, we separate out learning about the software from the customer service class or the policies and procedures. However, chunking complex processes into smaller learning objects may lead to a disconnect in which employees can perform tasks correctly yet still make decisions that do not support the organization's goals, policies, or customer experience.
In today's push for productivity, training clients frequently request shorter classes, online modules, or microlearning to reduce employees' time away from their jobs. But is this a disservice to employees? Often, we separate out learning about the software from the customer service class or the policies and procedures. However, chunking complex processes into smaller learning objects may lead to a disconnect in which employees can perform tasks correctly yet still make decisions that do not support the organization's goals, policies, or customer experience.