While today’s AI isn’t advanced enough to fully replace humans, it is enough to more efficiently serve learners. This session will cover the primary design principles for using chatbots for learning. Learn how chatbots can support training reinforcement, performance support, and onboarding, especially in our new age of remote work. This session was presented at the ATD21 Conference, held @Home and @HQ, in Salt Lake City, on August 28 - September 1, 2021.