'ROLE-PLAY, NO WAY!' Role play sometimes gets a bad rap. Learn how it can be a transformative experience by making it REAL: Realistic, Engaging, Aligned Learning. The speaker will share techniques honed by years of work with managers, physicians, nurses, and customer service agents. If conversation is at the core of your business and you want to revolutionize your role play, this engaging session is for you. This session was recorded at the ATD 2019 International Conference & EXPO, May 19 - 22, 2019 in Washington D.C.