There's a critical need for global corporations to bridge the skills gap. Among the most critical are soft skills ---- interpersonal communication, open dialogue, conflict resolution, and teamwork --- a realm of learning traditionally thought to be the exclusive domain of in-person workshops. But it's 2017, and the technology and mind-set shifts necessary to create effective online soft skills learning experiences have arrived. By leveraging modern digital learning features such as video, user-generated content, discussion forums, crowdsourcing, and gamification, progressive organizations are moving their toughest soft skills challenges to online learning, and achieving impressive bottom-line results. In this session, the speakers will share powerful insights and best practices that resulted from a collaboration between their two companies to develop online soft skills learning. This session was recorded at the ATD 2018 TechKnowledge conference in San Jose, California.