Oh Yeah? Make Me! Techniques for Handling Resistant Learners

No matter their level of experience, all trainers dread dealing with negative participants. With practical techniques that can be applied immediately, you can quickly and easily transform disruptive participants into focused, contributing learners instead of battling with their smartphones to win their attention. This session was presented at the ATD21 Conference, held @Home and @HQ, in Salt Lake City, on August 28 - September 1, 2021.