logo image

Conference Recording

Member Benefit

The Practice of Empathy: Flip the Energy When Things Get Hot! (TU420)

By

Tue May 23 2017

Loading...
Loading...

We hear a lot about empathy these days, and many of us consider ourselves highly empathetic people, especially individuals working in healthcare. But what about the times you're overextended, bone-tired, or just aren't feeling it? In this session, we'll focus on empathy as a skill, not just a feeling. We'll practice simple, yet highly effective techniques to authentically demonstrate empathy to patients, customers, co-workers, trainees, direct reports, and even family members. Participants will leave with the ability to deliberately and strategically use empathy to ease tensions, de-escalate high emotions, gain alignment, build relationships, improve outcomes and even save time. No matter what you do, if there are people involved, this session has something for you.

You've Reached ATD Member-only Content

Become an ATD member to continue

Already a member?Sign In

Advertisement
Advertisement

Copyright © 2024 ATD

ASTD changed its name to ATD to meet the growing needs of a dynamic, global profession.

Terms of UsePrivacy NoticeCookie Policy