The Practice of Empathy: Flip the Energy When Things Get Hot! (TU420)

We hear a lot about empathy these days, and many of us consider ourselves highly empathetic people, especially individuals working in healthcare. But what about the times you're overextended, bone-tired, or just aren't feeling it? In this session, we'll focus on empathy as a skill, not just a feeling. We'll practice simple, yet highly effective techniques to authentically demonstrate empathy to patients, customers, co-workers, trainees, direct reports, and even family members. Participants will leave with the ability to deliberately and strategically use empathy to ease tensions, de-escalate high emotions, gain alignment, build relationships, improve outcomes and even save time. No matter what you do, if there are people involved, this session has something for you.