Teaching complex processes or critical-thinking skills to leaders and employees? Come practice building a Whole-In-One style of course in which you teach an entire workflow or process from beginning to end; stop whenever the participant would use software or equipment and simulate its use; highlight the policies that apply to critical decisions in the workflow; and focus on actions that create a positive customer experience. This session was recorded at the ATD 2019 International Conference & EXPO, May 19 - 22, 2019 in Washington D.C.