Using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Scores to Guide Learning Efforts

Recent research has demonstrated that an exceptional patient experience correlates with improved clinical quality, reduced readmissions, and improved mortality. These factors have a financial impact as well. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey collects and provides patients’ perspectives on hospital care. Once learning professionals understand how to interpret this information, it can be invaluable for benchmarking, goal setting, and planning future learning priorities. Learn how to access this information, understand it, and use it to plan your learning solutions.

Who should attend:
Learning professionals working in the healthcare industry will benefit from this course.