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Certificate Program
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Human Performance Improvement Certificate

Enhance performance with a systematic and results-based approach, driven by business needs.

Learn how to use the Human Performance Improvement (HPI) process, a proven approach to improving performance, to help your stakeholders create bottom-line results.

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Credits: CEU 1.4 MORE
Level: Capable
Role(s): Independent Consultant More
Language(s): English More
Capability Area(s): Change Management More


Course Info

Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

... Read More

Human performance improvement (HPI) is at the heart of talent development. As a results-based systematic process, HPI is used to identify, analyze, and address performance problems in the workplace and gives the TD professional a proven methodology to tackle performance gaps. This course provides you with an understanding of HPI and the powerful role it plays in the development of our workforces.

With this foundation in HPI, you can begin to take your TD work beyond learning and development projects to operate as a strategic partner with your organization to identify solutions that improve business outcomes (like reducing costs, saving time, and increasing customer satisfaction). Knowledge and skills gaps account for only a small portion of performance-related issues in the workplace. This program will help you to identify other potential performance enablers, such as motivation, managerial support, technology, resources, organizational structure, and process. Leaving these factors out of your solutions could mean you are minimizing your potential impact by creating programs that don’t truly address the root of the problem.

Using ATD’s practical HPI model, you will learn what it means to work with organizations to:

  • Articulate business goals.
  • Link business goals to human performance.
  • Diagnose an organization’s current state of performance.
  • Identify root causes of performance gaps.
  • Implement appropriate solutions (that may not be training).
  • Evaluate results.
  • Increase impact through effective change management.

Throughout the course, you will use a real case study to apply HPI techniques and receive feedback from your facilitator and peers.

Why You Should Attend:

  • Take the first step to becoming a performance consultant by building a foundation in HPI principles.
  • Discover a step-by-step, systematic process to determine performance gaps, and create solutions to address those gaps.
  • Learn to better analyze organizational needs so that you can propose solutions that go beyond training as a one-size-fits-all approach.
  • Gain access to ATD-exclusive templates and tools that you can apply to your own work.
  • Earn an ATD digital badge to share your course completion with your networks.

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What You Will Learn
  • Describe the three principles that underlie HPI.
  • Explain the relationship between the steps in the HPI process.
  • Apply analysis models to determine performance gaps and their root causes.
  • Describe and apply evaluation approaches to measure the impact of solutions.
  • Integrate mindsets to guide performance improvement and change management success in performance consulting projects.
  • Design and develop a performance improvement solution for addressing the root causes of performance gaps.
The ATD Talent Development Capability Model CAPABILITY

Aligned to the Talent Development Capability Model™

This course is based on the performance improvement capability of the Talent Development Capability Model™. The concepts covered are reflected in the Talent Development Body of Knowledge (TDBoK™), the definitive resource for the talent development profession.

Improving Human Performance.jpg PODCAST

Peeling Back The Layers of Performance Improvement

VP of Consulting and public speaker Amy P. Kelly dives into the benefits and warnings around assessments that HPI professionals use as well as how to shift and peel back the layers of HPI.

Get the Course Brochure Brochure

Human Performance Improvement Certificate Brochure

Download the brochure to learn everything you need to know about this course.

The Practice of Human Performance Improvement
  • What Is HPI?
  • The HPI Perspective
  • Defining Outcomes
Three HPI Principles
  • Introduction to the HPI Principles
  • Principle 1. A Results-Based Approach
  • Principle 2. Prioritizing Outcomes
  • Principle 3. Organizations Are Systems
A Model for Performance Improvement
  • The Performance Chain
  • The ATD HPI Model
  • Analysis Phases
  • Non-Analysis Phases
Implementing the ATD HPI Model
  • Business Analysis Phase
  • Performance and Key Performer Analysis Phase
  • Influence Analysis Phase
Guiding Solution Selection and Delivery
  • Solution Selection Phase
  • Solution Planning and Implementation Phase
  • Evaluation Phase
  • Change Management Phase
HPI in Action
  • Preparing for the Capstone
  • The Case Study
  • Group Presentations and Debrief
  • Create an Action Plan
Who Should Attend

The course is designed for learning professionals in both the private and public sectors of training, workshop learning, human resources, and organization development who are seeking a new approach to performance and who are ready to incorporate more than training-based methods into their approach to improving performance. Managers outside of the TD and HR fields will also benefit from this new perspective on performance improvement. This course serves as a refresher for current performance consulting practitioners.

Level: Capable
Roles: Independent Consultant, HR/OD Professional, Instructional Designer, Talent Development Manager, Trainer/Facilitator
Language: English, Chinese
What Participants Are Saying
Zakaria Al-Juma

"My favorite takeaways from this program were learning new and different approaches to HPI as well as receiving excellent applicable ideas for implementing them into programs."

Sandra Smith

"My favorite takeaway from the program is there are solutions beyond training. I would recommend this program because it has real impact on the training professional."

Elizabeth Vance

"The real-world experiences of the facilitator, other participants, and case study exercise allowed me to immediately apply what I learned in this program to my work environment. I had many lightbulb moments during the class."

Dates & Locations
Time Zone: Eastern Time
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  • Oct 26-27, 2023
    09:00 AM - 05:00 PM
    Shanghai City, China
  • Nov 06-15, 2023
    09:00 AM - 12:30 PM
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    Live Online
    2 seats remaining
  • Nov 09-10, 2023
    09:00 AM - 05:00 AM
    Taipei, Taiwan
  • Dec 21-22, 2023
    09:00 AM - 05:00 PM
    Guangzhou City, China
  • Dec 26-27, 2023
    09:00 AM - 05:00 PM
    Chengdu, China
  • Jan 24-Feb 09, 2024
    01:30 PM - 05:00 PM
    Live Online
  • Feb 27-Mar 07, 2024
    09:00 AM - 12:30 PM
    Live Online
  • Apr 22-May 01, 2024
    09:00 AM - 12:30 PM
    Live Online
  • Jun 25-Jul 11, 2024
    01:30 PM - 05:00 PM
    Live Online
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Mason Holloway
Geri Lopker
Ethan S. Sanders
Chris Ross, CPTD

Things to Know


For full-day face-to-face and live online programs, participation in all originally scheduled days of the program, including both face-to-face and live online formats, is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

For multi-week, live online programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. To be marked complete for that one session, please email [email protected]. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. All sessions will be recorded and available for participants to review throughout the program for your reference.

ATD requires active participation throughout the program to receive credit. Active participation in live online sessions includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device significantly limits your ability to fully and actively participate.

If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Platform at the end of the program.


14.0 learning hours

1.4 CEUs awarded

This program is eligible for 14.0 professional development hours or recertification points from the ATD Certification Institute (ATD CI) for the APTD or CPTD credential.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. Please do not bring mobile devices (phones, tablets, etc.) in lieu of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience if you are using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


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