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Certificate Program
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Improving Human Performance Certificate

Enhance performance with a systematic and results-based approach, driven by business needs.

Learn how to use the Human Performance Improvement (HPI) process, a proven approach to improving performance, to help your stakeholders create bottom-line results.

Live Online
Live Online
Credits: CEU 1.4 MORE
Level: Capable
Role(s): Independent Consultant More
Language(s): English More
Capability Area(s): Change Management More


Course Info

Improving human performance is at the heart of talent development. Learn how to leverage ATD’s practical human performance improvement (HPI) model to reach peak effectiveness. Discover how to work with your clients to articulate their business goals, link goals to human performance, diagnose their organization’s current state of performance, identify root causes of performance gaps, implement appropriate solutions, and evaluate results.

... Read More

Improving human performance is at the heart of talent development. Learn how to leverage ATD’s practical human performance improvement (HPI) model to reach peak effectiveness. Discover how to work with your clients to articulate their business goals, link goals to human performance, diagnose their organization’s current state of performance, identify root causes of performance gaps, implement appropriate solutions, and evaluate results.

Experience performance consulting in practice for an up-close look at managing the change that accompanies solutions. Jumpstart your move to a performance improvement mindset today.


  • Learn to better analyze your business needs and gaps so you can focus on business goals.
  • Understand your organization’s strategic priorities and how to use those priorities to guide your decisions.
  • Apply analysis models to determine human performance gaps and outline a strategy for addressing their root causes.

Read Less

What You Will Learn
  • Describe the three principles that underlie HPI.
  • Explain the relationship between the steps in the HPI process.
  • Apply analysis models to determine performance gaps and their root causes.
  • Describe approaches to evaluate the impact of solutions.
  • Outline a strategy for addressing the root causes of performance gaps.

What Is Human Performance Improvement?

Traditional training is only about 5 to 10 percent effective in obtaining meaningful performance results. Another approach is needed. The human performance improvement (HPI) process provides you with...

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Improving Human Performance Improvement Certificate: Ethan Sanders

Find out why facilitator Ethan Sanders values the Improving Human Performance program.

Get the Course Brochure BROCHURE

Improving Human Performance Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Topic 1 - The HPI Mindset
Six Primary Influence Areas
Principle 1: HPI Uses a Results-Based Approach
Principle 2: HPI Focuses First on Outcomes, Not Behavior
Principle 3: Organizations Are Systems
Topic 2 - The HPI Model
Benefits of Using a Model
The Performance Chain
The HPI Model
Business Analysis Phase
Performance and Key Performer Analysis Phase
Influence Analysis Phase
Solution Selection Phase
Solution Planning and Implementation Phase
Evaluation Phase
Change Management Phase
Topic 3 - Implementing the HPI Model: Tips & Techniques
Analysis Models & Methodologies
Performance DNA Methodology
Tools/Techniques for the Analysis Phase
Tools/Techniques for the Evaluation Phase
Tools/Techniques for Change Management
Topic 4 - Where Do I Go from Here?
Asking & Answering
What Have You Learned?
From Learning to Action
Topic 5 - Appendix
Classic Models for Analyzing Human Performance
HPI Annotated Bibliography
Who Should Attend

The course is designed for seasoned learning professionals in both the private and public sectors of training, workshop learning, human resources, and organization development who are ready to move beyond traditional methods for improving performance.

ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organizational development practitioners—but will also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Capable
Roles: Independent Consultant, HR/OD Professional, Instructional Designer, Talent Development Manager, Trainer/Facilitator
Language: English, Chinese
What Participants Are Saying
Zakaria Al-Juma

"My favorite takeaways from this program were learning new and different approaches to HPI as well as receiving excellent applicable ideas for implementing them into programs."

Sandra Smith

"My favorite takeaway from the program is there are solutions beyond training. I would recommend this program because it has real impact on the training professional."

Elizabeth Vance

"The real-world experiences of the facilitator, other participants, and case study exercise allowed me to immediately apply what I learned in this program to my work environment. I had many lightbulb moments during the class."

Dates & Locations
Time Zone: Eastern Time
We use your device settings to determine and display times in your local time zone. You have the option to manually change the time zone displayed on
  • Sep 29-30, 2022
    10:00 AM - 06:00 PM
    Live Online
  • Oct 19-21, 2022
    09:00 AM - 05:00 PM
    Live Online
  • Oct 27-28, 2022
    01:00 AM - 09:00 AM
    Shanghai City, China
  • Nov 05-06, 2022
    01:00 AM - 09:00 AM
    Taipei, Taiwan
  • Nov 24-25, 2022
    01:00 AM - 09:00 AM
    Beijing, China
  • Dec 06-15, 2022
    01:30 PM - 05:00 PM
    Live Online
  • Dec 27-28, 2022
    01:00 AM - 09:00 AM
    Guangzhou City, China
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Mason Holloway
Geri Lopker
Ethan S. Sanders
Chris Ross, CPTD

Things to Know


For full-day face-to-face and live online programs, participation in all originally scheduled days of the program, including both face-to-face and live online formats, is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

For multi-week, live online programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. To be marked complete for that one session, please email [email protected]. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. All sessions will be recorded and available for participants to review throughout the program for your reference.

ATD requires active participation throughout the program to receive credit. Active participation in live online sessions includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device significantly limits your ability to fully and actively participate.

If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Platform at the end of the program.


14.0 learning hours

1.4 CEUs awarded

This program is eligible for 14.0 professional development hours or recertification points from the ATD Certification Institute (ATD CI) for the APTD or CPTD credential.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. Please do not bring mobile devices (phones, tablets, etc.) in lieu of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience if you are using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


Click here to review our cancellation policy.


View our health protocols for in-person courses.


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