ATD Global
ATD China
Improving Human Performance Certificate
Applying the principles of Human Performance Improvement (HPI) in an organization is a proven way for getting results. In this program, you will learn how to use the ATD HPI Model, apply the three critical components of HPI, link organizational goals to human performance, outline a strategy for finding and addressing performance gaps, and describe a process for evaluating the impact of your HPI solutions.
Former Course Name: Introducing Human Performance Improvement
In this highly interactive workshop, learn the three primary principles that underlie Human Performance Improvement (HPI). Understand how contributors from such disciplines as behaviorism, management sciences, organization development, and systems theory have created a systematic approach to solving organizational problems. See how the HPI model unites these principles under a common process, and jumpstart your move to a performance improvement mindset today.
The HPI process helps your clients take a holistic approach to improving performance. Using the HPI model, you will be able to work with them to articulate their business goals, link these goals to human performance, diagnose the current state of performance in the organization, identify root causes for performance deficiencies, and consider the best solutions. During the program, experience what it feels like to do performance consulting, see what it takes to manage the change that accompanies solutions, and determine whether you have the core skills it takes to be a performance consultant.
This program aligns with the Performance Improvement Area of Expertise in the ATD Competency Model.
Find Out More:
Find out why facilitator Ethan Sanders values the Improving Human Performance program.
- Grasp and apply the three primary principles of HPI to move from a training mindset to a performance improvement mindset.
- Adapt the HPI model to maximize your effectiveness in your workplace.
- Delve into readings, exercises, and group activities to apply your new knowledge to real work situations.
- Become move valuable to your current organization and more marketable to employers.
- Pre-Work: Get the most out of your program. Review the assigned prereading and come prepared to discuss a real-world example.
- Supplemental Resources: This program includes tools and templates to help you apply what you learned on the job.
- Technical Requirements: The online version of this program is conducted in the WebEx Training Center. Special software is not required. You only need a standard web browser and telephone or VoIP capability to participate. In addition, it is strongly recommended to use a desktop or laptop computer as using a tablet or mobile device severely limits your ability to fully and actively participate in the program. Active participation is a completion requirement of ATD and includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.
- Online Courses Only: During the online program, you will collaborate in “real time” with your facilitator and classmates via interactive group discussions, polls, chats, and whiteboards. In addition, you will have access to an online learning portal with discussion boards and program materials.
The course is designed for seasoned learning professionals in both the private and public sectors of training, workshop learning, human resources, and organization development who are ready to move beyond traditional methods for improving performance.
ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and organizational development practitioners—but will also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.
After this program, you will be able to:
- Describe the three principles that underlie HPI.
- Explain the relationship between the steps in the HPI process.
- Apply analysis models to determine performance gaps and their root causes.
- Describe approaches to evaluate the impact of solutions.
- Outline a strategy for addressing the root causes of performance gaps.
Face-to-Face: 2 days
Online: 6 sessions, 12 hours total
On-Site: Flexible dates & duration
Earn 1.4 Continuing Education Units (CEUs) upon successfully completing this program. This program may be eligible for up to 14 CPLP recertification points for the face-to-face version and 12 CPLP recertification points for the online version. This program may be eligible for up to 14 APTD recertification points for the face-to-face version and 12 APTD recertification points for the online version. This program has been pre-approved for 14 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute. This program is valid for 12 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrm.org/certification.
Face-to-Face Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and 1.4 CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.
Online Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.
ATD requires active participation throughout the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.
For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.
Click here to view our cancellation policy.
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Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes. Holloway's clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft. Early in Mr. Holloway's career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals. Spanning the disciplines of performance, learning, and development, Holloway's work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development. Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA, the most comprehensive and effective tool set for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program. He graduated with from University of Maryland with B.A. in English and business and continued his graduate studies in management at James Madison University.Full Profile -
Tom LaBonte is the managing director of Workplace Performance specializing in improving performance through an integrated process to learning and workplace actions for breakthrough results. As the director of consulting services at Ulysses Learning, Tom was responsible for implementing e-learning solutions and supporting client business results. He held the title of Human Resources Executive with Centura Bank and transformed HR into a strategic business partner. As the SVP of performance improvement and training at PNC Bank, Tom was responsible for developing a performance improvement process that supported 30,000 employees. He served as the retail training manager for Barnett Bank and implemented a corporate-wide sales and service management process. Tom published Building a New Performance Vision in May 2001 through ASTD Press. He also published a chapter, "E-Learning and Performance," in The AMA Book of E-Learning published in 2002. He co-authored an article for the August 1999 edition of T+D entitled "Performance Consulting, One Process, One Team" and wrote a chapter for the book Moving From Training to Performance: A Practical Guidebook. Tom earned a doctorate in education. Tom is a frequent speaker at international conferences on performance improvement and e-learning. Tom served on the ASTD Global Board of Directors from 1998 to 2000 and currently serves as the Chair of the ASTD Global Nominating Committee.Full Profile -
Full ProfileGeri is president and principal consultant of Geri Lopker & Associates LLC. Her international client list includes corporations, government agencies, nonprofit organizations, and Fortune 100 companies. Geri has been a performance consultant both as an internal area director of operations for a large healthcare agency, and as an external consultant with clients big and small. Geri has more than 20 years of experience working in the areas of systems, finance, change management, leadership, communication, strategic planning, team building, and customer relations.
Geri earned a master's degree in human resources and organization development from the University of San Francisco. She earned the Certified Performance Technologist (CPT) certification in 2003.She earned the Certified Professional in Learning and Performance (CPLP) in 2007. She teaches the nationally acclaimed Human Performance Improvement in the Workplace Certificate series. She has also earned the HPI Certificate. She has received the Total Trainer Certificate from OC-ASTD and is senior faculty for the Total Trainer program. Geri is a past president of the International Society for Performance Improvement, Orange County Chapter. She is also a past president of ASTD’s Orange County chapter.
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Dennis Mankin is the founder and Managing Partner of Platinum Performance Partners www.platinumperformancepartners.com. Mr. Mankin has an extensive professional background, including 25 years in senior management and consultative positions working in business consulting, executive coaching, sales, and Human Performance Improvement (HPI). He was certified by ISPI and Dr. Joe Harless as a CPT in August 2003 and he is a project manager and facilitator of HPI processes worldwide. He has demonstrated skills and expertise in assisting organizations in exceeding competitive organizational goals and improving overall business results using HPI processes. He is a co-author and co-publisher of Performance DNATM (analysis tools), used for the analysis of human performance and the “tools of choice” by over 6,000 HPI analysts worldwide. Mr. Mankin has been a member of ASTD for over 20 years and was an adjunct professor at the University of Tulsa, Singapore Institute of Management, Singapore Management University, and a guest lecturer to other colleges and universities in performance improvement technologies. He has been a licensed Merchant Marine Captain since 1985.Full Profile -
Mr. Ethan S. Sanders is a Senior Fellow in ICF’s Organizational Research, Learning, and Performance Division. In this role he serves as a thought-leader in the practice of Strategic Planning, Leadership Development, and Human Performance Improvement. He has provided consulting services to clients in the public, non-profit, military, and private sectors for over 20 years. Prior to joining ICF Mr. Sanders was president and CEO of Sundial Learning Systems and Director of Organizational Development for the US Navy’s Human Performance Center. Prior to these positions, Mr. Sanders was manager of instructional design for the Association for Talent Development (ATD, formerly ASTD). While at ATD, he led the research and writing of two major competency studies, and redesigned several of ATD’s courses. Before joining ATD, he has a senior instructional designer of management development courses in the banking industry and a training manager in the transportation industry. He is the co-author of Handbook for Workplace Learning, Models for Learning Technologies, Models for Workplace Learning and Performance, Performance Intervention Maps: 36 Strategies for Solving Your Organization’s Problems, HPI Essential, ASTD Distance Learning Yearbook, and the ATD course “Human Performance Improvement in the Workplace.” Mr. Sanders teaches several of ASTD’s courses offered through public and corporate seminars, and is an Associate Professor for the University of Maryland. He holds a master’s degree in applied behavior science from Johns Hopkins University.Full Profile -
Dr. Karen McGraw, The Performance Doc, is the president and principal consultant at Silver Bear Group, a business and performance consultancy in Austin, TX. She is an accomplished organizational consultant and knowledge engineer, specializing in human performance improvement, leadership, and change. For over 30 years, she has helped clients achieve desired outcomes through training, process, technology, and change projects. Clients trust her to design tailored solutions that address critical issues, engage stakeholders in project success, and deliver long-term results. Karen’s educational background is in the fields of psychology and curriculum and instruction. In addition, she is certified in the use of tools such as the Golden Personality Profiler, Insights, and Myers-Briggs. She is a co-author of ASTD’s Performance DNA methodology, the EASE Change Management Methodology, Breaking Tape : 7 Steps to Winning at Work and Life, and a human capital management scorecard system. As an HPI facilitator for ASTD, she has trained hundreds of people in the analysis of human performance. Karen has published six books and over 50 articles in topics including knowledge engineering, human performance analysis, change management, collaboration, leadership, and process improvement.Full Profile -
Barbara Greenstein, principal of Human Resource Prescriptions, is a performance improvement specialist providing proven and creative ways to improve human performance in the workplace. By identifying issues and opportunities for improvement, she helps organizations large and small meet their planned goals. Barbara is highly regarded for her facilitation and instructional design skills. With over 20 years of experience in the training and development field, her mission is to help clients put the systems in place that will help them manage effectively in today's changing business environment while ensuring optimal performance and job satisfaction for all employees. Prior to becoming an external consultant, Barbara's corporate experience included training and instructional design for Burger King Corporation, Pizza Hut, and Electronic Data Systems (EDS). She completed her undergraduate work in consumer affairs and management at Florida International University and received a master's degree in human resource development, as well as graduate certificates in instructional design and total quality management (TQM) from Marymount University. Barbara is an adjunct professor for the master's program in human resources at Chapman University in San Diego. She has also served as a facilitator for the University of San Diego's master's program in executive leadership program. In addition, she is a Certified Performance Technologist (CPT), a certification awarded through the International Society of Performance Improvement (ISPI) and the American Society for Training & Development (ASTD). Barbara is past president of the San Diego chapter of ASTD and an active member of ISPI.Full Profile -
Founder and Director of Leadership International Limited (ILM Approved Centre) and Never Mind The BuzzWords Limited. Ian has an MA in economics and finance and a diploma in learning management. He is a chartered accountant, a Fellow of the Institute of Leadership and Management and Member of the British Institute of Learning and Development. He is a certified master coach, recognised by the International Coaching Council and a master practitioner of Neuro-Linguistic Programming. He has been consulting on learning since 1997 when he created Leadership International Limited. Today, as a director of Never Mind The Buzz Words Limited, he and the team work on behavioural change – strategic, engagement and cultural change for organisations and performance and personal change for teams and individuals. Ian works with organisations to develop performance solutions through detailed analysis, designing the appropriate interventions, facilitating experiential programs and evaluating results. He passionately believes that the learning profession needs to concentrate on adding value to their organisations through focusing on what is really needed and deliver the results. The old rulebook on training has been torn up and learning professionals need now to make learning a driver for change. Ian has been involved in learning and development for most of his professional like. Alongside his accounting career, he was a lecturer in leadership with the Open University. He took has first train the trainer course in 1992 in Helsinki, Finland and went on to develop leadership programs and academies across the globe. Ian has worked in more than 35 countries including Angola, Australia, Brazil, Iceland, India, Malaysia, Russia, South Africa and the USA. As a member of the Association for Talent Development and the British Institute of Learning and Development, Ian seeks to be at the leading edge of thinking on both organisational and individual development. Working with both major corporations and small businesses, he has considerable experience in delivering leadership and management programs that really do make a difference. Ian’s business life includes periods in oil exploration, project management, manufacturing and customer service. He has been a director of companies in the UK, Malaysia and the UAE. His accountancy background brought him into strategic, operational and financial management, and he uses this experience when working with clients. He has led significant teams who have delivered both large and small projects and understands all to well the challenges of making change both personally and within organisations. Ian is qualified as an executive coach, specialising in behavioural change, and his company is recognised by the Institute of Leadership and Management as a provider of certified leadership programs. Client Listing: ADNOC, Astra Zenica, Bank of Malta, BSkyB, BP, Emirates Airlines, HSBC, Malaysia, Qatar Petrochemicals. Rolls Royce, Royal Bank of Scotland, Petronas Malaysia, Shell Oil, Schlumberger, Social Investment Scotland, Standard Life International, Western Geco, Unilever.Full Profile -
Lucia Yan Liu is the CHO of Urwork and an experienced human resources management professional and practitioner. She collaborates with various business groups within Urwork, including production, research and development, sales, and marketing. Additionally, Lucia has a wide range of expertise in HR strategy and operations, including organization development, staffing, performance management, learning and development, culture development, and employee relationships. Lucia has accumulated 15 years of experience working with multinational companies such as Siemens China and Motorola China. Specifically, she was the head of the learning campus, talent acquisition, and HR strategy for Siemens China and the head of staffing and manufacturing business partners for Motorola China. Lucia also spent four years in government with the Tianjin Economic-Technological Development Area. Prior to working for Urwork, Lucia worked as an independent consultant. Her professional consultancy focuses on organization and competence development and leadership and learning. Lucia’s expertise covers the design and facilitation of structured programs, workshops, and individual learning courses. Lucia holds an EMBA from CEIBS and a Master of Arts in English language and literature. She is a member of the International Coach Federation, an Associate Certified Coach, a CTI Certified Professional Co-Active Coach, and a CPP MBTI Certified Trainer.Full Profile -
Chris Ross has been a performance consultant, trainer, lecturer and presenter for over 30 years. He owns The Engagement Effect, a multi-discipline training and consulting firm with over clients throughout North America. The Engagement Effect provides solutions in performance improvement, leadership and supervisory development, employee selection and engagement, strategic planning, and risk management. He has worked with over 800 organizations. Ross has earned professional certification in Workplace Learning and Performance (CPLP) through ATD and is additionally recognized by the Board of Certified Safety Professionals as a Certified Safety Professional (CSP). Ross has presented over a thousand training classes, workshops, seminars, keynote speeches and presentations. He facilitated hundreds of workshops for FranklinCovey, DiSC and is a Master Trainer for Development Dimensions International. Additionally he travels throughout the US and Canada as an Implementation Specialist for SafeStart, a division of Electrolab Training Systems. A frequent contributor and columnist for “Alaska Contractor,” “Council Prospector,” and numerous other publications; he also authored a piece for the recently published book, “Consultant Business Development Guide: Starting and Succeeding with a SH&E Consulting Practice.”Full Profile -
Bahaa Hussein began his career 28 years ago with Procter & Gamble Egypt (P&G), as a van salesman; or as he puts it, “riding a van, roaming the streets of Cairo selling soap.” He managed to work his way up to became a key manager for P&G in the Arabian Peninsula, heading the sales operation in Saudi Arabia. Since 1988, he has been qualified to facilitate many of the P&G training programs across CEEMEA and Europe. In 2008, discovering his real passion and interest to genuinely and positively impact peoples’ lives through improved human performance; Bahaa shifted his career to Learning & Development. In 2010 he successfully earned ATD’s Certified Professional in Learning and Performance (CPLP) becoming one of the 1,300 certified learning & development professionals worldwide, and the first Egyptian to obtain this esteemed certification. Currently, Bahaa is the Head of Learning and Development at Abudawood Group responsible for the development and delivery of all training programs across six regions. Additionally, he is the General Manager for Abudawood Irag. Bahaa continues to bring the same passion he had when he first started as a van salesman back, to delivering impactful training programs that create future leaders & professional performers in his organization as well across the whole MENA region business environment.Full Profile -
Erica Nelson is a managing consultant at Nelson Performance Development LLC, which specializes in learning and development and consulting practice. Erica is a trainer, consultant, author, and mediator, who works with professionals in a variety of industries in organization development. Erica has 25 years of professional experience in training, management development, team collaboration, communication, and presentation skills.Full Profile -
Lynn Lewis is an author and learning and performance consultant who fell onto this path in life by accident. Starting her career in broadcast journalism and newswriting, she taught those subjects at the University of Pittsburgh-Bradford. During this experience, she realized that she was meant to be a facilitator and consultant when she grew up. Since that time, she has been a corporate trainer, training manager, director of project management and held two vice president positions—one where she was responsible for building a corporate university and the other where she was responsible for building a performance solutions consulting practice and project management office (PMO). After these experiences, she found that the work she loved best was working as a consultant, strategizing with clients, managing projects, designing and developing learning solutions, and helping to mentor and develop these skills in others. Lynn is a certified project management professional (PMP), and a certified professional and learning and performance (CPLP). She earned a Bachelor’s degree in Mass Communication and a Master’s degree in Business Administration from St. Bonaventure University in New York. Lynn is the author of several books: Ten Steps to Successful Meetings and Ten Steps to Successful Presentations. She also co-authored the ASTD Learning System (a series of 10 books used to study for the CPLP credential). She facilitates the following programs for ATD: CPLP Study Prep Workshop Consulting Skills Certificate Project Management for Learning Professionals Emotional Intelligence for Improved Decision Making She is an independent consultant and works with organizations across many different industries—especially pharmaceutical/biotech, insurance and financial services.Full Profile
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