Not sure what course to take? Call 855.404.2783.
EDU RDSN 120x120-atd-certificates-badge.PNG
EDU RDSN 120x120-atd-certificates-badge.PNG

Knowledge Management Certificate

Leverage organizational know-how for maximum impact.

Develop effective knowledge sharing throughout the organization to enhance employee performance and grow innovation.

Live Online
Live Online
Credits: CEU 1.4 MORE
Level: Intermediate
Role(s): Director / Executive More
Language(s): English


Course Info

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

... Read More

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

Knowledge management training introduces approaches that both include and transcend formal learning solutions. Emerging practices extend beyond curating repositories of content. They’ve grown to include fostering collaboration and access to experts. Learn more about facilitating the exchange of your organization’s most important commodity—the knowledge of the people who make the difference between organizational success and failure.


  • Learn to identify knowledge management opportunities and align them with your organization’s business strategies.
  • Build a more robust training and development toolkit to help you generate effective learning and performance solutions.
  • Discover tips to select the right people and tools for implementing knowledge management in your organization.

Read Less

What You Will Learn
  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and development.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.
  • Articulate the benefits of knowledge management (KM) as an important component of an organization’s overall learning and performance strategy.
  • Develop strategies for creating requests for proposals (RFP) and selecting a vendor for knowledge management work.
  • Identify strategies that incorporate KM approaches in support of organizational learning programs, and how the training and development function can incorporate KM into its repertoire.
111616_knowledge INSIGHT

Stop Calling It Boring: The Importance of Knowledge Management

Think knowledge management is a snooze? Think again.   Without knowledge management, we would fail to share information with our co-workers, clients, and customers. We wouldn’t be able to branch out...

Get the Course Brochure brochure

Knowledge Management Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Topic 1 - Organizational Knowledge Overview
What Does KM Mean for the Organization?
Defining Knowledge Management
The Importance of Managing Organizational Knowledge
Informal Learning and Performance Solutions
Guiding Principles of Knowledge Management
Topic 2 - Knowledge Management Components
Knowledge Management Components
Information Repositories
Communities of Practice
Web 2.0
Enterprise KM vs. Web 2.0
Experts and Expertise
Case Study Instructions
J. Owens Case Study
Toward a Knowledge-Centric Organization
Topic 3 - The Knowledge Management Development Framework
Introduction to the Knowledge Management Development Framework
Components of the Framework
Knowledge Architecture
Strategic Knowledge Management Questions Job Aid
Benefits of Using the Knowledge Management Framework
Topic 4 - Who Owns Knowledge Management: Working with IT
Working with Information Technology
Topic 5 - Knowledge Management Procedures and Governance
Establishing Procedures for Knowledge Management Operations
Establishing a Governance Structure
Topic 6 - Building a Justification for Knowledge Management (and selling it)
Justifying Knowledge Management
Guidelines for Building a Business Case
Approaches for Evaluating Knowledge Management
How to Identify Knowledge Management Opportunities
Change Management
Barriers to Change
Topic 7 - Selecting a Knowledge Management Vendor
Finding Good Vendors
Vendor Selection Process
Develop Requirements
Research the Marketplace
Request for Information (RFI)
Request for Proposal (RFP)
Vendor Management
Identify Finalists
Topic 8 - Knowledge Management and Organizational Learning: Working Together
Connecting Knowledge Management and Organizational Learning
A Knowledge Management Learning Process
New Career Opportunities
Getting Started
Incorporating KM into A Classroom-Based Course
The “New” Blended Learning
Next Steps
Topic 9 - Appendices
Additional Readings
Additional Resources
ATD Competency Model
Who Should Attend

This program is designed for professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.

ATD Education programs are designed primarily for talent development professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Intermediate
Roles: Director / Executive, HR/OD Professional, Manager
Language: English
What Our Participants Are Saying
Bo Dean

"I am a staunch ATD member and would not go anywhere else for this kind of credentialed training"

Alicia Thibaudet

"ATD is the go-to organization for Talent Development. "

Robert Jones

"I'm convinced! ATD is the top echelon provider of training and development courses."

Dates & Locations
  • Oct 01-29, 2019
    Live Online
  • Nov 05-Dec 10, 2019
    Live Online
  • Feb 04-Mar 10, 2020
    Live Online
  • Apr 03-May 08, 2020
    Live Online
  • Jun 02-Jul 07, 2020
    Live Online
  • Aug 06-Sep 10, 2020
    Live Online
  • Oct 06-Nov 17, 2020
    Live Online
There are no results matching your choices. Try resetting all filters.
Eddie Turner
Mason Holloway

Things to Know


Face-to-Face Certificate Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Certificate Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.

ATD requires active participation through the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.

For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.


1.4 learning hours

1.4 CEUs awarded

Up to 1.4 APTD Recertification Points through the ATD Certification Institute.

Up to 1.4 CPLP Recertification Points through the ATD Certification Institute.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 1.4 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


Click here to review our cancellation policy.


Have additional questions about ATD courses? Visit our FAQs for answers.

Connect with a Professional Development Specialist to discuss what courses make sense for you or your team.