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Knowledge Management Certificate

Leverage organizational know-how for maximum impact.

Develop effective knowledge sharing throughout the organization to enhance employee performance and grow innovation.

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Credits: CEU 1.4 MORE
Level: Intermediate
Role(s): Director / Executive More
Language(s): English


Course Info

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

... Read More

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

Knowledge management training introduces approaches that both include and transcend formal learning solutions. Emerging practices extend beyond curating repositories of content. They’ve grown to include fostering collaboration and access to experts. Learn more about facilitating the exchange of your organization’s most important commodity—the knowledge of the people who make the difference between organizational success and failure.


  • Learn to identify knowledge management opportunities and align them with your organization’s business strategies.
  • Build a more robust training and development toolkit to help you generate effective learning and performance solutions.
  • Discover tips to select the right people and tools for implementing knowledge management in your organization.

Read Less

What You Will Learn
  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and development.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.
  • Articulate the benefits of knowledge management (KM) as an important component of an organization’s overall learning and performance strategy.
  • Develop strategies for creating requests for proposals (RFP) and selecting a vendor for knowledge management work.
  • Identify strategies that incorporate KM approaches in support of organizational learning programs, and how the training and development function can incorporate KM into its repertoire.
111616_knowledge INSIGHT

Stop Calling It Boring: The Importance of Knowledge Management

Think knowledge management is a snooze? Think again.   Without knowledge management, we would fail to share information with our co-workers, clients, and customers. We wouldn’t be able to branch out...

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ATD Education – Never Stop Learning

For more than 20 years, ATD education has been empowering talent development professionals with the knowledge and skills they need to be successful and remain competitive by offering best-in-class...

Topic 1 - Organizational Knowledge Overview

What Does KM Mean for the Organization?
Defining Knowledge Management
The Importance of Managing Organizational Knowledge
Informal Learning and Performance Solutions
Guiding Principles of Knowledge Management

Topic 2 - Knowledge Management Components

Knowledge Management Components
Information Repositories
Communities of Practice
Web 2.0
Enterprise KM vs. Web 2.0
Experts and Expertise
Case Study Instructions
J. Owens Case Study
Toward a Knowledge-Centric Organization

Topic 3 - The Knowledge Management Development Framework

Introduction to the Knowledge Management Development Framework
Components of the Framework
Knowledge Architecture
Strategic Knowledge Management Questions Job Aid
Benefits of Using the Knowledge Management Framework

Topic 4 - Who Owns Knowledge Management: Working with IT

Working with Information Technology

Topic 5 - Knowledge Management Procedures and Governance

Establishing Procedures for Knowledge Management Operations
Establishing a Governance Structure

Topic 6 - Building a Justification for Knowledge Management (and selling it)

Justifying Knowledge Management
Guidelines for Building a Business Case
Approaches for Evaluating Knowledge Management
How to Identify Knowledge Management Opportunities
Change Management
Barriers to Change

Topic 7 - Selecting a Knowledge Management Vendor

Finding Good Vendors
Vendor Selection Process
Develop Requirements
Research the Marketplace
Request for Information (RFI)
Request for Proposal (RFP)
Vendor Management
Identify Finalists

Topic 8 - Knowledge Management and Organizational Learning: Working Together

Connecting Knowledge Management and Organizational Learning
A Knowledge Management Learning Process
New Career Opportunities
Getting Started
Incorporating KM into A Classroom-Based Course
The “New” Blended Learning
Next Steps

Topic 9 - Appendices

Additional Readings
Additional Resources
ATD Competency Model

Who Should Attend

This program is designed for professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.

ATD Education programs are designed primarily for talent development professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Intermediate
Roles: Director / Executive, HR/OD Professional, Manager
Language: English
What Our Participants Are Saying
Bo Dean

"I am a staunch ATD member and would not go anywhere else for this kind of credentialed training"

Alicia Thibaudet

"ATD is the go-to organization for Talent Development. "

Robert Jones

"I'm convinced! ATD is the top echelon provider of training and development courses."

Dates & Locations
  • Aug 07-Sep 11, 2019
    Live Online
  • Sep 10-Oct 15, 2019
    Live Online
  • Nov 05-Dec 10, 2019
    Live Online
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Things to Know


Face-to-Face Courses
Participation in all originally scheduled days of the program is mandatory in order to receive the certificate of completion and CEUs. Participants who miss more than two hours of the entire program will not be eligible to receive the certificate. Participants who fulfill the attendance requirement will receive a certificate at the end of the program.

Online Courses
Participation in all online sessions at their currently scheduled day and time is mandatory to receive a completion certificate and any applicable credits.

ATD requires active participation through the program to receive credit for the class. Active participation includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work. Please note that using a tablet or mobile device severely limits your ability to fully and actively participate.

For programs with five or more sessions, one missed live session can be made up by listening to the session recording in full. Participants who miss more than one live session will not be eligible to receive the certificate. For programs with four or fewer sessions, attendance at all live sessions is required to receive a certificate. If you meet the eligibility requirements, a certificate will be issued to you through the ATD Learning Portal at the end of the program. All sessions will be recorded and available for participants to review throughout the program for your reference.


1.4 learning hours

1.4 CEUs awarded

Up to 1.4 APTD Recertification Points through the ATD Certification Institute.

Up to 1.4 CPLP Recertification Points through the ATD Certification Institute.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 1.4 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


Enrolled in a program? Sign in to the ATD Learning Portal with your ATD account credentials two weeks before the first day of class to:

  • Engage with your facilitator and peers.
  • Access pre-work assignments.
  • View any technical requirements.
  • Review logistical information.


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