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Certificate Program
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Knowledge Management Certificate

Leverage organizational know-how for maximum impact.

Develop effective knowledge sharing throughout the organization to enhance employee performance and grow innovation.

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Credits: CEU 1.4 MORE
Level: Capable
Role(s): Talent Development Director/Executive More
Language(s): English
Capability Area(s): Business Insight More


Course Info

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

... Read More

Effective knowledge sharing throughout an organization enhances employee performance and promotes innovation. This knowledge management course is designed for learning professionals who have a major role in enabling access to critical knowledge and expertise in real time—wherever and whenever work gets done.

Knowledge management training introduces approaches that both include and transcend formal learning solutions. Emerging practices extend beyond curating repositories of content. They’ve grown to include fostering collaboration and access to experts. Learn more about facilitating the exchange of your organization’s most important commodity—the knowledge of the people who make the difference between organizational success and failure.

Why You Should Attend:

  • Learn to identify knowledge management opportunities and align them with your organization’s business strategies.
  • Build a more robust training and development toolkit to help you generate effective learning and performance solutions.
  • Discover tips to select the right people and tools for implementing knowledge management in your organization.

Read Less

What You Will Learn
  • Develop a vision and strategy for a knowledge-centric workplace, ensuring that it integrates with the organization's business strategy.
  • Evaluate and determine appropriate uses for current and emerging knowledge management tools and technologies, including web 2.0 approaches, to support work-centered learning and development.
  • Manage the information life cycle, from identifying, defining, and creating knowledge assets, to assessing the value knowledge management brings to the organization.
  • Examine the design of workplace and social environments that encourage and facilitate knowledge creation, sharing, and innovation.
  • Analyze organizational readiness for knowledge management and implement appropriate strategies to assure successful organizational implementation.
  • Articulate the benefits of knowledge management (KM) as an important component of an organization’s overall learning and performance strategy.
  • Develop strategies for creating requests for proposals (RFP) and selecting a vendor for knowledge management work.
  • Identify strategies that incorporate KM approaches in support of organizational learning programs, and how the training and development function can incorporate KM into its repertoire.
111616_knowledge INSIGHT

Stop Calling It Boring: The Importance of Knowledge Management

Think knowledge management is a snooze? Think again.   Without knowledge management, we would fail to share information with our co-workers, clients, and customers. We wouldn’t be able to branch out...

4684385851001_5856416123001_5856409549001-vs.jpg?pubId=4684385851001&videoId=5856409549001 VIDEO

Knowledge Management: Marc Rosenberg

Find out why facilitator Marc Rosenberg values the Knowledge Management program.

Get the Course Brochure brochure

Knowledge Management Certificate Brochure

Download the brochure to learn everything you need to know about this course.

Topic 1 - Organizational Knowledge Overview
What Does KM Mean for the Organization?
Defining Knowledge Management
The Importance of Managing Organizational Knowledge
Informal Learning and Performance Solutions
Guiding Principles of Knowledge Management
Topic 2 - Knowledge Management Components
Knowledge Management Components
Information Repositories
Communities of Practice
Web 2.0
Enterprise KM vs. Web 2.0
Experts and Expertise
Case Study Instructions
J. Owens Case Study
Toward a Knowledge-Centric Organization
Topic 3 - The Knowledge Management Development Framework
Introduction to the Knowledge Management Development Framework
Components of the Framework
Knowledge Architecture
Strategic Knowledge Management Questions Job Aid
Benefits of Using the Knowledge Management Framework
Topic 4 - Who Owns Knowledge Management: Working with IT
Working with Information Technology
Topic 5 - Knowledge Management Procedures and Governance
Establishing Procedures for Knowledge Management Operations
Establishing a Governance Structure
Topic 6 - Building a Justification for Knowledge Management (and selling it)
Justifying Knowledge Management
Guidelines for Building a Business Case
Approaches for Evaluating Knowledge Management
How to Identify Knowledge Management Opportunities
Change Management
Barriers to Change
Topic 7 - Selecting a Knowledge Management Vendor
Finding Good Vendors
Vendor Selection Process
Develop Requirements
Research the Marketplace
Request for Information (RFI)
Request for Proposal (RFP)
Vendor Management
Identify Finalists
Topic 8 - Knowledge Management and Organizational Learning: Working Together
Connecting Knowledge Management and Organizational Learning
A Knowledge Management Learning Process
New Career Opportunities
Getting Started
Incorporating KM into A Classroom-Based Course
The “New” Blended Learning
Next Steps
Topic 9 - Appendices
Additional Readings
Additional Resources
ATD Competency Model
Who Should Attend

This program is designed for professionals who want to understand knowledge management, and how to provide leadership in their organizations with a broader array of learning solutions that meet the critical information needs of the workforce.

ATD Education programs are designed primarily for talent development professionals—trainers, instructional designers, and organizational development practitioners—but also greatly benefit anyone within an organization who is responsible for developing others, from managers to human resources specialists.

Level: Capable
Roles: Talent Development Director/Executive, HR/OD Professional, Talent Development Manager
Language: English
What Our Participants Are Saying
Bo Dean

"I am a staunch ATD member and would not go anywhere else for this kind of credentialed training"

Alicia Thibaudet

"ATD is the go-to organization for Talent Development. "

Robert Jones

"I'm convinced! ATD is the top echelon provider of training and development courses."

Dates & Locations
Time Zone: Eastern Time
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  • Jun 17-Jul 22, 2024
    09:00 AM - 11:00 AM
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  • Aug 01-Sep 05, 2024
    11:00 AM - 01:00 PM
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  • Oct 03-Nov 07, 2024
    09:00 AM - 11:00 AM
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Darryl Wyles
Sam Caballero, CPTD
Rachel Teague, CPTD

Things to Know


Participation in all originally scheduled days of the program, including both face-to-face and live online formats, and completion of all coursework is mandatory to receive the certificate of completion and continuing education credits.

Face-to-Face Programs:
Participants who miss more than two hours of the entire program will not be eligible to receive the certificate.

Live Online Programs:
ATD requires active participation throughout the program to receive credit. Active participation in live online sessions includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.

Make-up policy: You can miss and make up one session* by listening to a session recording. Instructions for reporting make-up sessions are posted on ATD’s learning platform.

*For full-day sessions, you can only miss up to 3.5 hours and make up the time by listening to the recording.


14.0 learning hours

1.4 CEUs awarded

This program is eligible for 14.0 professional development hours or recertification points from the ATD Certification Institute (ATD CI) for the APTD or CPTD credential.

This program has been approved for 14.0 (General) recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.

This program is valid for 14.0 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit


A laptop computer with Wi-Fi capability is required to participate in ATD Programs.

Face-to-Face Program Components (if applicable):
Please do not bring mobile devices (for example, phones or tablets) instead of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.

Live Online Program Components (if applicable):
You must log in to the learning platform to access course content and to join all live online sessions. Special software is not required. You only need a standard web browser and Voice over Internet Protocol (VoIP) capability to participate. Please join your session from a location with a strong internet connection and plan to use VoIP for your audio during the entire session.


Enrolled in a program? To check your course status and enrollment details, launch your course, or download your certificate, go to MyATD.


Click here to review our cancellation policy.


View our health protocols for in-person courses.


Have additional questions about ATD courses? Visit our FAQs for answers.