Needs Assessment Certificate

Organizational Needs

• Case Study: Right Communications

• Case Study: Sample Needs Assessment

Performance Needs

• Case Study: Identify Key Tasks/Competencies

Performance Needs

• Case Study: Performance Gap Example

• Case Study: Cause Analysis

Performer Needs
Potential Solutions

• Case Study: Potential Solutions

• Case Study: Evaluation Strategy

Findings & Recommendations

• Case Study: Findings & Recommendations

Interview Planning

• Creating an Interview Guide

• Effective Questions

• Interview Questions

• Conducting an Individual Interview

• Conducting Interviews

Data Collection Method #2: Observing Work Products and Work Procedures

• Advantages and Risks of Work Observation

• Observing Work and Work Products

• Rating Tools

• Work Observations Sample Data Case Study

Data Collection Method #3: Focus Groups

• Interview Planning

• Planning for a Focus Group

• Interview Questions

• Conducting a Focus Group

• Variations on the Focus Group

Data Collection Method #4: Surveys
Advantages and Risks: Data Collection Methods

Potential Challenges and Solutions
Alternatives to Formal Needs Assessment
Building Credibility & Collaboration

To receive the certificate of completion and continuing education credits, participation in all originally scheduled days of the program, including both face-to-face and live online formats, and completion of all coursework and a program evaluation are mandatory.

Face-to-Face Programs:

• Participants who miss more than two hours of the entire program will not be eligible to receive the certificate.

• Make-up policy: There is no make-up policy for face-to-face programs.

Live Online Programs:

• ATD requires active participation throughout the program to receive credit. Active participation in live online sessions includes, but is not limited to, participating in virtual classroom activities, discussions, breakout sessions, and intersession work.

• Make-up policy: You can miss and make up one session* by listening to a session recording. Instructions for reporting make-up sessions are posted on ATD’s learning platform.

*For live online programs with full-day sessions, you can miss a maximum of three and a half hours and must make up the time by listening to the recording.

A laptop computer with Wi-Fi capability is required for both face-to-face and online programs. 

Face-to-Face Programs: Please do not bring mobile devices (for example, phones or tablets) instead of a laptop. There will be no computers available on-site for participants. Note: You might not have an optimal experience using Internet Explorer or Microsoft Edge to access your courses. Chrome is the recommended browser.  

Live Online Programs: You will receive a notification via email when your course is available on ATD’s learning platform. You must log in to the learning platform to access course content and to join all live online sessions. Special software is not required. You only need a standard web browser and Voice over Internet Protocol (VoIP) capability to participate. Please join your session from a location with a strong internet connection and plan to use VoIP for your audio during the entire session.   

Enrolled in a program? To check your course status and enrollment details, launch your course, or download your certificate, go to MyATD.

Transfers/Cancellations
Click here to review our cancellation policy.

ATD Health and Safety Policy
View our health protocols for in-person courses.

Frequently Asked Questions
Have additional questions about ATD courses? Visit our FAQs for answers.