Our Facilitators

Diane Elkins is the president of Artisan E-Learning, a custom e-learning development company specializing in Articulate Studio, Storyline, Lectora, and Captivate. She has built a reputation as a national e-learning expert by being a frequent speaker at major industry events such as ATD's International Conference & Exposition, ATD TechKnowledge, DevLearn, and Learning Solutions. She is also the co-author of the popular E-Learning Uncovered book series as well as E-Learning Fundamentals: A Practical Guide from ATD Press. She is a past president of the Northeast Florida and Metro DC chapters of ATD.

Helen Fong is a Synchronous Facilitator and Producer for InSync Training, LLC.  With 15+ years of experience in the e-learning field, Helen has had the opportunity to work with many organizations to provide effective synchronous online learning solutions. She has helped transition many traditional trainings into successful and effective online courses. An early adopter of synchronous e-learning, Helen worked for WebEx where she contributed to building WebEx University as a Trainer for seven years. She later moved on to other roles and companies, where she continued to be a passionate advocate for synchronous online solutions. Helen holds a MBA in International Business and a Bachelor’s Degree in Psychology. Based in San Francisco, CA, she currently facilitates, produces, and manages projects for InSync Training.

Donald J. Ford is a training and performance improvement consultant specializing in instructional design and process improvement. He has worked in the field of human resource development for twenty years, including training management positions at Southern California Gas Company, Magnavox, Allied-Signal, and Texas Instruments. His consulting clients include Toyota, Nissan, Rockwell International, Samsung Electronics, Orange County Transportation Authority, Glendale Memorial Hospital, and others. For these and other clients, he has developed custom classroom, self-study and web-based training, conducted performance and needs analyses, facilitated groups, managed improvement projects, taught courses, and evaluated results. He teaches graduate courses in human resource development for Antioch University, Los Angeles, and Cal State University Northridge. He has published 35 articles and three books on topics in training, education, and management, including Bottom-Line Training: How to Design and Implement Training Programs that Boost Profits (Gulf Publishing, 1999), In Action: Designing Training Programs (Editor, ASTD, 1996), and The Twain Shall Meet: The Current Study of English in China (McFarland, 1988). Don holds a bachelor's degree and master's degree in history and a doctorate in education, all from UCLA.

Cindy Foster has spent more than 25 years delivering and designing training in telecommunications, education and healthcare. She now spends the majority of her time in the virtual environment. Currently she leads courses in Facilitating Virtual Training, Designing Virtual Training and various supervisory and leadership workshops. Cindy enjoys working with people all over the world who she never would have met if not for the virtual classroom. Building rapport and connections IS possible even when we can’t see each other! She delights in igniting enthusiasm for a collaborative, learner-centered experience in the virtual classroom.

Hilarie Gaylin’s passion is to help people and organizations grow their best selves. Drawing upon over 20 years of experience in facilitation, training, instructional design, coaching, and organizational development, Hilarie specializes in customizing learning and development experiences for her clients.

Before starting her business, Cultivating Greatness, Hilarie worked at the U.S. Senate Office of Education and Training, where she consulted with senior staff in individual senators’ offices on organizational development initiatives and assisted in their implementation. Additionally, she created and facilitated customized strategic planning retreats and team building workshops. Through coaching, mentoring, and advising, she also worked with Senate leaders individually to increase their effectiveness. In her training role, she designed and presented over 35 classes’ worth of material, with an emphasis on developing leaders and increasing their skills.

Hilarie previously served as a training specialist for the Capitol Visitor Center and helped prepare its employees for its historic December 2008 opening. She formerly ran the education and training program and coordinated communication projects at the U.S. District Court, Eastern District of Virginia, Clerk’s Office.

Hilarie is a certified executive and personal coach through CTI and is also professionally trained in organizational and relationship systems coaching (ORSC) through CRR Global. She earned an M.Ed. from the George Washington University and a B.A. in English literature from Bryn Mawr College.

Joni  Goodman is a certified Learning Facilitator with Russell Martin and Associates. She is also a Certified Professional in Learning and Performance (CPLP) with over 16 years of learning and development experience in the areas of management development, sales training, mentoring, executive coaching and presentation skills to name a few. Joni is the Director at  Solo Learning, where she brings a plethora of knowledge in not only performance consulting, but she is also a published author in the "The Book of Road Test Training Activities", "ATDs Training Toolkit" application, and "101 Ways to Make Training Active". 

As principal of Barbara Goretsky Consultancy, Barbara provides consultative services to corporate clients in the areas of talent and leadership development, executive coaching, learning programs in HR-related topics, and team development and effectiveness. At her previous position with Northrop Grumman, she was responsible for supporting the corporate leadership development strategy, with particular emphasis on designing, developing, and running Northrop Grumman’s core leadership development programs. Additionally, she designed the CEO’s annual leadership conference, 360-degree feedback processes, coaching and mentoring initiatives, and various competency models.  Barbara holds a BA and an MA from the Pennsylvania State University in journalism and speech communications, and a second master’s degree in human resources from American University. She is also a graduate of UVA’s Executive Education Program on Management Development, TRW’s HR Executive Programs at Cornell University and the University of Michigan, and Northrop Grumman’s HR Leadership Program at UCLA, and is certified as a Senior Professional in Human Resources and an Associate Certified Coach. 

Peggy Greenberg is President of Peggy Greenberg Training and Consulting.  Peggy has over 30 years of experience in staff and organization development.  Prior to starting her own business, Peggy was the Director of the Office of Education and Training for the United States Senate.  Her office was responsible for the training and development of Senate staff in Washington DC and throughout the country. She has also held Director level positions in large health care systems in Washington, DC and Boston.  Since starting her own training and consulting firm, Peggy’s clients have included the Department of Justice, US Senate, Glenridge Healthcare Solutions, K12, and the City Of Alexandria to name a few. Peggy is passionate about the importance of lifelong learning and the value of developing employees to their full potential. Her clients know her as someone that is very skilled at competently assessing needs and designing learning that is both engaging and relevant.  Peggy’s passion for continuous development drives her to always seek new ideas, concepts and methods to enhance her professional skills. In addition to her undergraduate degree in Nursing and graduate degree in Adult and Continuing Education, Peggy is certified to administer a number of tools and programs including the Myers-Briggs Type Indicator and The Bridges Managing Organizational Transition program. Peggy also is a trained moderator for Harvard Business Publishing’s Breakthrough Leadership Program.

Jonathan Halls is an author, trainer, and coach. He wrote Confessions of a Corporate Trainer (ATD Press, 2019), Rapid Video Development for Trainers (ATD Press, 2012) and was a contributing author to Speak More (River Grove Books, 2012) and the ASTD Handbook: The Definitive Reference for Training & Development, 2nd Edition (ATD Press, 2014). He is author of the ATD Infoline, “Memory & Cognition in Learning” (ATD Press, 2014) and has written numerous articles for TD magazine. Jonathan is an ATD BEST Awards reviewer and has sat on the advisory committees for the ATD International Conference & Exposition and TechKnowledge. The former BBC learning executive now runs workshops in media, communication, leadership, and creativity. He is on faculty at George Washington University and facilitates ATD’s Master Trainer Program, Training Certificate and Rapid Video for Learning Professionals Certificate program. Jonathan has been training, speaking, and coaching for 25 years in more than 20 countries. He describes his work as “at the intersection of media, communication, learning, leadership, and innovation.”

Tracey Harris-Bennett is an energetic, results-oriented training professional experienced in instructional design, multimedia and training program development.  She has over 25 years of experience designing and delivering training solutions for clients in the pharmaceutical, education, and healthcare markets.  Tracey is passionate in creating interactive and immersive training programs that yield high impact results for her clients.  She currently holds certifications as Master Instructional Designer, Certified Master Trainer, Mobile Certification and Certified Online Training Professional (COTP)

When not working, Tracey enjoys playing golf with her husband Jeff and camping in the White Mountains of New Hampshire.

Ann-Marie Heidingsfelder brings to facilitation more than 25 years of direct business and leadership experience at General Electric, Comcast, Hewlett-Packard, DELL, and AT&T. She coaches and facilitates to improve personal, organizational, and professional outcomes with a style that incorporates heart, humor, subject matter expertise. There are few challenges in communication and leadership that Heidingsfelder hasn’t seen, can’t relate to, or hasn’t advised on. This makes her a highly relatable and seasoned professional who applies a genuine passion for development to help organizations and employees succeed.

She has published for YFS Magazine, SalesPro magazine, the Northern California HR Association Magazine, and TrainingIndustry.com. Heidingsfelder authored The 20 Minute Sales Coach: Increase Sales & Improve Sales Performance in as Little as 20 Minutes a Day. It provides a distinctive, hands-on approach for B2B sales executives and their leaders and provides solid sales coaching benefits for organizations.

Heidingsfelder is pursuing a doctor of philosophy degree in organizational and industrial psychology at Liberty University (2022), holds a master of business administration degree from the University of Phoenix, a bachelor’s degree in psychology from Boston College, and an associate coaching credential from the International Coach Federation. She is a member of the International Coach Federation, the Northern California HR Association, the Boston College Women’s Council, the Institute of Coaching Harvard Medical School Affiliate, and the Society for Industrial and Organizational Psychology.

Dr. Cindy Hill has been an industrial/organizational psychologist at ACT since 1996. She has been a major contributor to the design of the WorkKeys Job Profiling Training program. She has trained and authorized hundreds of job profilers and also provides job profiling services to clients. In addition, Hill has been responsible for conducting content validity studies for the development and review of licensure and certification tests. This includes job analysis, the development of test content outlines, national surveys, data analysis, item writing and review, standard setting, and validating the test scores of off-the-shelf and company-specific tests.

Mason Holloway has an extensive professional background, including 15 years in senior management and consultative positions working in business consulting, business operations, sales, and human performance improvement (HPI). He is a senior analyst, performance technologist, and experienced practitioner of the HPI processes. He has demonstrated skills and expertise in assisting companies in meeting and exceeding aggressive and competitive organizational goals and improving overall business results through HPI processes. Holloway's clients have included The U.S. Navy, National Technical Information Service, L.L. Bean, Social Security Administration, Accelera Corporation, ServiceMaster, and Microsoft. Early in Mr. Holloway's career he focused his skills in the development of marketing and sales programs working with Cellular One (now Cingular). Holloway went on to found and develop a nationally recognized publishing company, serve as digital content delivery consultant to a major content provider, and work with a team developing a contextual learning management system for the United States Government, among other achievements. As a respected consultant in the areas of training delivery and performance, Holloway applies the combination of his extensive real world business experience and acumen with a deep understanding of the fundamental principals of performance in the service of accomplishing business goals. Spanning the disciplines of performance, learning, and development, Holloway's work has included performance-based information taxonomies, performer-centric call center interface design, the development of a contextual learning engine, extensive front-end analysis, online content development and delivery, and performance-based curriculum development. Most recently, working with partner Dennis Mankin, Holloway led the design and development team in the creation of Performance DNA, the most comprehensive and effective tool set for analyzing human performance. Performance DNA has been co-copyrighted by Platinum Performance Group and ASTD and is the only methodology taught in the prestigious HPI certificate program. He graduated with from University of Maryland with B.A. in English and business and continued his graduate studies in management at James Madison University.

Cindy Huggett, CPLP, is an independent consultant, professional speaker, instructional designer, classroom facilitator, and author who specializes in workplace training and development. With more than 25 years of experience, Cindy has successfully designed curriculums, facilitated classes, and led training rollouts in almost every industry and every size organization. She partners with her clients to help them transition from the face-to-face to the virtual classroom, and works with them to design online and blended learning solutions.

Cindy is the author of three books on virtual training: Virtual Training Tools and Templates: An Action Guide to Live Online Learning (2017), The Virtual Training Guidebook: How to Design, Deliver, and Implement Live Online Learning (2013), and Virtual Training Basics, 1st edition(2010). She is the co-author of two Infolines, “Simple, Effective Online Learning” (2008) and “Designing for the Virtual Classroom” (2009). She’s also contributed to several compilations, including the ASTD Handbook: The Definitive Reference for Training & Development (2014) and 101 Ways to Make Learning Active Beyond the Classroom, and written several articles for TD magazine.

Cindy holds a master’s degree in public and international affairs from the University of Pittsburgh, and a bachelor’s degree from James Madison University. Cindy is also a past member of the ATD National board of directors and was one of the first to earn the Certified Professional in Learning and Performance (CPLP) designation. You can find Cindy sharing training tips on twitter as @cindyhugg, or on her website, www.cindyhuggett.com.

Bahaa Hussein began his career 28 years ago with Procter & Gamble Egypt (P&G), as a van salesman; or as he puts it, “riding a van, roaming the streets of Cairo selling soap.”  He managed to work his way up to became a key manager for P&G in the Arabian Peninsula, heading the sales operation in Saudi Arabia. Since 1988, he has been qualified to facilitate many of the P&G training programs across CEEMEA and Europe. In 2008, discovering his real passion and interest to genuinely and positively impact peoples’ lives through improved human performance; Bahaa shifted his career to Learning & Development. In 2010 he successfully earned ATD’s Certified Professional in Learning and Performance (CPLP) becoming one of the 1,300 certified learning & development professionals worldwide, and the first Egyptian to obtain this esteemed certification.  Currently, Bahaa is the Head of Learning and Development at Abudawood Group responsible for the development and delivery of all training programs across six regions.  Additionally, he is the General Manager for Abudawood Irag. Bahaa continues to bring the same passion he had when he first started as a van salesman back, to delivering impactful training programs that create future leaders & professional performers in his organization as well across the whole MENA region business environment. 

Peggy G. Hutcheson, president of The Odyssey Group, works with organizations in business, government, and the not-for-profit sector to build sustainable human capital systems and processes. Her career development, leadership, and coaching programs have been implemented globally. Dr. Hutcheson has published numerous articles, co-authored two books, and is a contributing author to the Handbook of Human Resource Development and the Pfeiffer Annual. Her program to train managers in coaching skills, Coaching in Business, was recognized by Human Resource Executive as one of the top ten new training programs. Peggy has served on the national Board of Directors for ATD and has been president of the Greater Atlanta ATD twice. She served on the executive committee of national ATD's Career Development Professional Practice Area. National awards she has received from ATD include the Walter Story Leadership Award and the Torch Award.  In addition to her ATD volunteer work, she is active in the Institute of Electrical and Electronic Engineers (IEEE), where she serves as chairman of IEEE-USA's Employment and Career Services Committee and is on the Innovation Institute Steering Committee.

Susan Jacobs is a skilled facilitator and learning and development consultant with more than 25 years of experience in sales, sales management, and training leadership within the pharmaceutical industry.

Before retiring to work as a consultant, Susan was the global director of sales and training excellence at a large global organization, winning multiple awards for her work. She now focuses on using her knowledge and experience to help others reach their potential and achieve their developmental goals.

Susan has a deep expertise in human performance improvement techniques and specializes in creative facilitation techniques to drive performance change and engage learners. She identifies performance gaps, key performance indicators, adult learning principles, results-based training development, high-impact training delivery, and training evaluation methods.

Susan is passionate about her participants’ development and committed to delivering highest-quality training events that are also engaging and fun.

Aaron King is an Instructional Designer and e-learning developer in the Performance and Development Center of JM&A Group a business unit of JM Family Enterprises, Inc.

In addition, he is a professor Media Arts, and a learning & development consultant leveraging a wide variety of disciplines including adaptive learning, personalized learning, microlearning, and gamification to optimize learning experiences for adult learners.

He is a doctoral candidate in Education – Specialization in Personalized and Competency Based Instruction. He holds master’s degrees in Education, Media, Design & Technology, and Instructional Design & Technology with specializations in adult learning and organizational learning.

Prior to his current roles, he worked as a senior executive in OPM (Outsourced Program Management) higher education management, a multi-platinum music producer, music business book author, and a US Army combat medic. His mission is to impact measurable and sustainable change through disruptive innovation and learner empowerment.

Faith Krebs is experienced in leading worldwide organizational strategies and solutions that drive profitable, sustainable, and scalable business growth. She has demonstrated success in championing business results and performance improvement worldwide. Faith fully engages people and increases their accountability to improve performance at all organizational levels. She is recognized for implementing leading-edge solutions and sustaining strategic alliances to achieve desired business outcomes.

Faith currently is the managing partner at Elevate Performance & Potential Inc. She is a trusted business advisor who coaches leaders and business owners on how to optimize their human capital to accelerate business results. She partners with her clients to develop customized performance solutions that improve employee engagement to create an agile, proficient, and productive workforce. These solutions strengthen employees’ capabilities to deliver exceptional customer experiences that enhance her clients’ brand reputation and accelerate their revenue and market growth.

Faith previously worked at McDonald’s Corporation, gaining extensive experience leading regional, divisional, and global teams in field operations, franchising, enterprise resource planning, restaurant innovation, and learning and performance. While there, she led the global learning and performance organization, and developed a highly skilled team that partnered with employees in other areas of the world to design, develop, and deploy global core performance-based learning solutions for 1.8 million employees spanning 119 countries. In addition, she had oversight in standardizing and enhancing the learning experience in McDonald’s seven global Hamburger Universities, which are centers of excellence for hundreds of country training centers around the world.

Jenn Labin is the Chief Talent & Diversity Officer at MentorcliQ. For over fifteen years, Jenn has had success working with a wide spectrum of organizations including large private sector businesses, government/military operations, and higher-education institutions. Previously Jenn was the owner of TERP Associates which was acquired by MentorcliQ in 2019. Combining TERP's expertise with MentorcliQ's award-winning mentoring software to expand mentoring content, training and value for customers.

Jenn specializes in implementing high-impact and high-value employee development solutions. Through experiential programs, Jenn creates leadership capability. Jenn has helped individuals achieve greater potential through classroom training, workshops, long-term development programs, online modules, social media, presentations, and individual development plans.

Jenn is the author of Mentoring Programs That Work, a unique approach to building scalable and sustainable mentoring programs. She also authored Real World Training Design, a visual quick-guide for creating exceptional results within tight budgets and timelines. Jenn contributed to the ATD Handbook 2nd Edition and has been published in the Pfeiffer Annual: Consulting journal three times, including her whitepaper on 5 Steps to Engagement: Simple and Practical Methods for Implementing an Employee Engagement Initiative. Jenn's work can also be found in 101 Ways to Make Training Active, How to Write Terrific Training Materials, and the ATD Trainer's Toolkit app. She is a regular presenter at the ATD International Conference and Exposition, ATD chapters and MentorCom.