Customer service is the backbone of business and directly correlates to sales, repeat customers, and retention. With so many companies allowing people to work remotely for the first time, it is important to maintain the same level of customer service. Communicating with customers via phone or email presents certain challenges that workers may not be prepared for. Here are some tips to help maintain high levels of customer service while employees telecommute.
3 Customer Service Tips When Working Remotely
Kirsten Killion joined the ICPM staff in June 2018. She holds a BA degree from Christopher Newport University in Sociology and graduated from the President’s Leadership Program with a minor in Leadership. She has an extensive customer service background and serves as the Certification Specialist at ICPM. She serves as the main point of contact for customer inquiries and customer service. She is also responsible for processing recertification, order fulfillment, processing applications, and grading exams.