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Insights

A Final Word on Shifting the Performance in Your Organization

Thursday, December 5, 2013
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It’s been a privilege to share our research and methodologies with the Human Capital Community of Practice through blog posts this fall. We are grateful for those at ASTD who made this possible, especially the efforts of community manager Ann Parker.

An underlying premise of ours at Exemplary Performance is to enable teams and individuals in an organization to be as successful as intended to be on the day they were hired or their team was formed. The newly hired are easy to spot: they are the optimistic and enthusiastic ones—the engaged and “glad to be here” folks that every organization is happy to have, spreading infectious energy and commitment everywhere they go.

Unfortunately, all too soon the enthusiasm of new hires dissipates—due in large part to the inadequate work systems that organizations allow to evolve and continue. Within six months, the new hire’s optimism is over and, after a pitched battle, organizational reality is the hands-down victor. The vanquished new hire is forced to skulk off the workforce battlefield muttering bitterly, “How did I get myself into this mess?”

“Hold on!” you might be thinking. “My company has great processes and systems and our workforce is committed and our performance excellent.” You might be correct that some systems are excellent, but we’d be willing to bet that a closer look would reveal some significant holes in the entire spectrum of work systems that directly impact individual performers and teams. Our research and experience tells us that you need to align six distinct work systems to enable exemplary performance. These systems are:

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  • expectations and feedback
  • rewards and incentives
  • motivation and preferences
  • skills and knowledge
  • job fit
  • work environment and systems.

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As a leader, your primary accountability is to be an architect who integrates and aligns work systems in order to enable high performance. To state this in another way: our role as leaders is to develop high-performing individuals and teams who routinely produce accomplishments that meet or exceed expectations!

As the leaders at Exemplary Performance, we’d like to hear from you to know whether this blogging series has been an effective tool to help you shift the performance curve in your organization. We know through analytic tools that these blogs have been well-read. We also know through social media that those who read the blogs used the Twitter account to retweet. But what we need to know from you is whether such a platform for discussion is effective for considering organization change with the focus on performance and a systems approach. And more importantly, have you applied any of the principles we have discussed.

Please feel free to contact us at paul.elliott@exemplaryperformance.com or al.folsom@exemplaryperformance.com. For more in-depth information on this topic, you can purchase our book through ASTD’s online store: Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers. Browse the full blog series here.

About the Author
Al Folsom, PhD, is VP of Ops and Chief Performance Officer at Exemplary Performance, where he brings more than 25 years of experience in the field of Human Performance Technology (HPT). His most recent work has been helping people and organizations make the transformation to strategic work as strategic business partners and performance consultants. His performance consulting projects include improving performance in the petrochemical industry; supporting underwriters of commercial insurance and medical testing laboratories; and federal work in the area of search and rescue and operational risk management. Dr. Folsom joined EP in 2008 after serving as CLO of the U.S. Coast Guard. He currently resides in Geneva, AL.
About the Author
Paul H. Elliott, PhD, is president of Exemplary Performance LLC based in Annapolis, Maryland. Dr. Elliott’s expertise is in the analysis of human performance, the design of interventions that optimize human performance in support of business goals, and strategies for transitioning from training to performance models. Dr. Elliott assists organizations in performance analysis, instructional design, product and process launch support, design of advanced training systems, and the design and implementation of integrated performance interventions. Co-author of Exemplary Performance: Driving Business Results by Benchmarking Your Star Performers (Jossey-Bass, March 2013), Dr. Elliott offers business leaders, human resources professionals, and organization development practitioners the tools and processes to identify star performers, capture the high performance attributes of these employees, and disseminate this valuable information throughout the organization.
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