When working on a learning and development (L&D) team, it’s common to play multiple roles. One day you’re an instructional designer, the next day you’re a multimedia specialist, and then you’re a performance consultant. This day-by-day variety (or is it craziness?) often leads to fire-fighting focus on work—you concentrate on the issues in front of you, rather than on how your team is actually accomplishing goals and completing tasks.
I’ve
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