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Leverage Learning Ecosystems to Build Readiness in the Workforce of the Future

Monday, October 5, 2020
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The capacity to train a workforce with up-to-date skills is becoming more difficult as pressure from technological innovation makes learning efforts quickly outdated and ineffective. As the future of work continues to place more stress on organizations, industries, and workforces, leaders need to evaluate and build their organizations’ learning offerings to include lasting capabilities that optimize workforce readiness.

Fors Marsh Group (FMG) identified two capabilities that determine workforce readiness: people and technology. Technology capabilities are a range of skills that aid in readiness for and comfort with adapting to rapid technological change that accompanies the future of work. People capabilities are innate and learned abilities that rely on human emotion, perception, and thinking and cannot be replicated by automation and AI. It’s imperative that employees build these capabilities across new roles in their organization and career.

Learning Ecosystems Enable Future-Ready Learning

Learning ecosystems empower organizations to prepare for the future of work by visualizing and understanding what combination of learning solutions are necessary to be effective. They are characterized by various learning modes, methods, tools, and use modern scientific literature around learning to craft digestible content and produce lasting value. Learning ecosystems emphasize using various innovative technological tools that allow learning to take place when and where the learner has the capacity.

Building an effective learning ecosystem means creating an interconnected strategy of learning that engages learning and development efforts throughout the organization. Although this can be daunting, organizations often have the necessary foundation but need a more organized strategy around what skills and capabilities should be prioritized. An effective and future-ready learning strategy includes readiness capabilities that are reinforced by formal, social, and experiential learning strategies.

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Three Steps to Craft a Learning Strategy That Drives Workforce Readiness

FMG leverages a three-step process to implement a learning ecosystem that drives the future of work readiness:

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1. Assess: It is important to assess the capabilities of a learning ecosystem and its learners. If a learning ecosystem has multiple different opportunities for interaction with material, but the learner has no background knowledge on the subject, the learning program will not be effective. Adult learners should be given context on the materials and how the information will be useful to them at work and in life prior to accessing the materials.

2. Plan: After considering the incentive to learn, organization-specific learning needs, available tools, and learning objectives, plan a solution that best fits situational needs. Adult learners need content and learning options tailored to their needs and environment. Organizations need learning programs that garner results and support the accomplishment of mission critical measures of success.

3. Act: Act to implement a customized and optimized learning program. Based on need, people and technology capabilities that will be most useful for a workforce throughout their time as an employee are chosen.

People capabilities like adaptability, curiosity, and resilience enable employees to change with shifting social and economic circumstances, learn and use evolving skills, and weather taxing or risky job demands. Technology capabilities like flexible learning, self-efficacy, and tolerance for ambiguity enable workforces to ask smart questions, be empowered to make difficult decisions, and feel comfortable with fast-changing technology.

About the Author

Elisa Marmol leads Fors Marsh Groip's organizational and workforce consulting practice focused on human capital and business transformation consulting. Elisa has over twenty years of leading-edge human capital experience. Her areas of expertise include workforce planning, organizational transformation/change management, the future of work, business process reengineering, competency modeling, and program design and implementation. Elisa’s current clients include DHS HQ, USCIS, TSA, CISA, NLRB, and NSF. Prior to FMG, Elisa worked in the human capital consulting practice at Deloitte supporting an array of federal clients. Federal clients Elisa has supported include Housing and Urban Development, Health and Human Services, the Navy, the Internal Revenue Service, the Federal Aviation Administration, and the Undersecretary of Defense. She led the Future of Work team and community of practice for the Government and Public Services practice at Deloitte. Elisa has an MA in Industrial-Organizational Psychology from the University of South Florida and a BA in Economics from New College of Florida.

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