Given that employees no longer need to go through an information gatekeeper to find the answer, it doesn’t make sense for L&D professionals to continue to focus on formal training and content development and delivery. Instead, practitioners should begin to evolve their roles forward and find ways to efficiently enable knowledge to flow freely and unencumbered throughout their organizations.
Donald contends that L&D’s new role will revolve around the following four concepts:
||Find – the right information from the myriad information that exists.|
||Filter – through the fire hose of information that we are bombarded with daily, and decide what is useful and relevant to your organization.|
||Interpret – what’s useful from what is not; decide where you need new information, where the information sources are located in your company, etc.|
||Share – the right and relevant information with the appropriate people.|
When I heard him share these four concepts, my thoughts immediately latched onto how collaborative learning and knowledge sharing software can play a critical role in helping L&D professionals address these areas. For example, collaborative learning software can help employees find the knowledge they are seeking from knowledge sources in your organization by filtering who is capable, willing and available to share their related experience. Additionally, business intelligence tools within the software can allow you to interpret the intangible knowledge sharing and social learning that occur within your organization with tangible metrics and reports. Talk about powerful!
We live in a completely interconnected and global world of omnipresent information and knowledge sharing via technology. It’s time to embrace these technological changes and apply them to the work you do, enabling the free flow of information and ideas. Your role in L&D can become elevated and celebrated as you bring about change to the way your organization shares knowledge. You don’t have to become extinct. It is within your power to become irreplaceable.