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Fall 2019
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Net Promoter Score: Take It or Leave It?
CTDO Magazine

Net Promoter Score: Take It or Leave It?

The argument: It's time to retire the Net Promoter Score.

According to NetPromoter.com, the Net Promoter Score is a tool for measuring customers' experience and for predicting a business's growth. But beyond a gauge of business success, it also can serve as a form of feedback on L&D training programs and events. While this proven metric has transformed the business world and now provides the core measurement for customer experience management programs around the world, recently,

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