Winter 2020
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Transform Learning for Business Impact
CTDO Magazine

Transform Learning for Business Impact

Wednesday, January 15, 2020

Follow these seven steps to effect change.

My mandate was to build a leadership pipeline. While I was already familiar with leadership competencies when I joined TELUS International, I didn't know much about the company or why it needed a pipeline and didn't already have one.


What were its business objectives and goals? How does it make money? How was the organization structured? How would L&D help the firm achieve its business objectives? What impact would multiple cultures have on

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