2019 BEST Award Winner, #3
3-Time Winner
Consumers Energy, a regulated utility with 6.7 million customers located in the lower peninsula of Michigan, supplies gas and electric service as well as provides appliance servicing to customers. "As a regulated company, our customer base and pricing are controlled by the state's public service commission," explains Todd Marsh, director of L&D. "This makes running our business both challenging and rewarding—with focus on cust
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