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May 2020
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TD Magazine

5 Ways to Hone Customer Service Skills

During times of uncertainty, sharp customer service skills—especially empathy and compassion—become even more important. Exhibit these behaviors in your interactions with customers, clients, and colleagues.

1. Start with positivity.

An earnest greeting sets the tone for the rest of the communication. A friendly voice can be a comfort.

2. Show compassion.

Recognize the increased potential for people to be worried in these stressful times and add a touch more kindness to your interacti

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