April 2018
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TD Magazine

A Customer-Centric State of Mind

Monday, April 2, 2018

Customer experience can make or break a company's reputation and bottom line, so all employees must be trained on it.

It has become obvious among L&D professionals that customer experience (CX) is crucial for any company seeking to stay competitive in the marketplace. Consumer behavior has changed dramatically during the past 10 years: Choices are more abundant than ever before, and the rise of digital mobile technologies has altered the way customers interact with various brands. Custom


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