The federal government is using human-centered design to solve common issues in long-term, sustainable ways.
A new approach to solving problems is on the rise in the federal workforce. The concept of human-centered design is enabling managers to approach old issues in new ways, and the discipline may fundamentally change the way work teams operate.
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The driving force behind this change is the Office of Personnel Management's Innovation Lab. Commonly referred to as the Lab at OPM, this organiz
