The federal government is using human-centered design to solve common issues in long-term, sustainable ways.
A new approach to solving problems is on the rise in the federal workforce. The concept of human-centered design is enabling managers to approach old issues in new ways, and the discipline may fundamentally change the way work teams operate.
The driving force behind this change is the Office of Personnel Management's Innovation Lab. Commonly referred to as the Lab at OPM, this organiz