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January 2017
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TD Magazine
A Patient-Centered Culture Begins With a Focus on Healthcare Workers

Best-in-class hospitals apply a talent management strategy with both employees and patients in mind.

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The healthcare industry is in the midst of tremendous change. There are external forces, such as government regulation, and internal forces, such as employee and patient expectations, that test and strain organizational resources. To reach safe harbor, healthcare organizations must develop and maintain a culture that sustains organizational life.

If one uses the analogy that organizational cultur

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