A Prescription for Success

A set of innovative process documentation instructional modules helps prescription medicine provider OptumRx meet its growing demands for custom learning content.

Explosive growth is an enviable business problem, but often a challenging one too. For learning departments, it typically means getting new hires to competency quickly and finding solutions for overworked courseware designers. Those are two of the issues that faced the learning group at OptumRx, the mail order pharmacy unit of UnitedH