Abandoning Tradition Yet Sticking With Structure

NTT Limited: 2020 BEST Award Winner, #8
2-Time Winner

At NTT, the talent development team uses a matrix to assess learning needs and pathways to organize its response to them.

NTT, a global technology services company based in London, England, used to have a traditional approach to talent development. It typically allocated 70 percent of its training budget to external instructor-led training, which was only available to 10–15 percent of its employees. But in a recent shift, it has adopted A