Agility is the primary component to continued success, particularly amid volatility, uncertainty, complexity, and ambiguity.
Restaurants have been hit extremely hard during the COVID-19 pandemic. With restrictions on building capacity, social distancing mandates, stricter health protocols related to cleanliness, potential virus exposure for workers, and the guidelines changing weekly—if not daily—it has been a struggle. Restaurants have been forced to adapt or die. Legendary institut
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