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September 2011
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TD Magazine

Advancing the Shared Services Journey through Training

Shared services, an organizational structure that consolidates delivery of one or more support functions, is designed to achieve cost reductions, economies of scale, and improved service. At many large, multilocation, and global organizations, shared services is showing explosive growth. Training is an important success factor for achieving intended goals.

Typically implemented within functions such as finance, IT, procurement, and human resource, the goal is to enable the revenue-producing s

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