To get out of a one-size-fits-all rut, Choice Hotels relied on user data and learner surveys to better understand learners and their training needs.
A store manager regularly works 20 hours of overtime. They are constantly on the move and on their feet, but they need to learn a new skill. Is a 90-minute webinar, with them parked behind a desk, an appropriate training method for them? A housekeeper who does not own a computer and has never sent an email must learn a new skill. Should a one-hour e