2021 Best Practices
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2021 Best Practices
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TD Magazine

Augmenting TD With AI

Tuesday, August 31, 2021

WNS Global Services: 2021 BEST Award Winner, #17

Last year, the WNS Global Services talent development team set in motion its trifecta model—a three-edged strategy of prioritizing employee safety, delivering client needs, and focusing on industry culture. As part of the strategy, the team launched an artificial-intelligence–led digital learning platform, implemented an AI-enabled chatbot to respond to employee inquiries, and integrated AI into digital onboarding.


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