What's missing from many of L&D's interactions with stakeholders is the human element.
Angelika, the director of L&D, stands at the head of a conference table. The business development team's senior leaders have gathered to assess their recent efforts to retool their sales process in the face of stiff competition and a downturn in profits. They need a new strategy that includes training their sales force.
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"As you can see here, there's lots of positive feedback on th
