What Great Trainers Do: The Ultimate Guide to Delivering Engaging and Effective Learning
By Robert and Dorothy Grover Bolton
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AMACOM, 304 pp., $45
Despite the promise (and pervasiveness) of technology-enabled solutions—and the recent commitment of many organizations to highlight the 70-20-10 model with developmental experiences and activities—a significant amount of corporate training continues to be delivered via instructor-led workshops. And any learner will tell you that what the i
