2018 BEST Award Winner, #34
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Cochlear’s mission is to be a company that “helps people hear and be heard.” In the niche space of medical device providers focused on supplying implantable hearing loss solutions, Cochlear invented the world’s first multichannel cochlear implant more than 30 years ago. Critical to its success is the role that employee knowledge has on affecting customer service and patient satisfaction.
Employees look for ways to keep customers at the center o
