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October 2016
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TD Magazine

Certified Excellence

After undergoing a cultural transformation, UL now trains employees and clients alike on how to adopt a winning entrepreneurial mindset.

Twelve years ago, the public image of Underwriters Laboratories, the product testing and certification company, was tarnished due to a cavalier attitude that developed toward customer service—for most of its 100-plus-year history, UL was the only provider for customers to go to for U.S. accreditations. Surveys revealed that clients found the nonprofit com

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