Learn to reduce employees' resistance to change.
Change is now a routine part of life, both at a personal and a professional level. In fact, finding an aspect of our lives that isn't changing rapidly may be difficult. American journalist Sydney Harris has accurately observed, "Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better."
Alvin Toffler, author of the classic book Future Shock, gives two dif